Southwest Airlines is accustomed to soaring above its competitors.
For many of its 51 years in operation, the Dallas-based airline has earned superior ratings for customer satisfaction, on-time flights, and accurate baggage handling—all delivered with a fun-loving attitude.
The “maverick” airline clawed its way to the top, becoming the nation’s largest domestic carrier in 2003.
But suddenly, Southwest is standing out in unenviable ways.
A traveler looks at an information board showing flight cancellations and delays at Reagan National airport during a winter storm ahead of the Christmas holiday in Arlington, Va., on Dec. 23, 2022. (Mandel Ngan/AFP via Getty Images)
A powerful winter storm began sweeping the nation on Dec. 21. It knocked all airlines off-kilter for a few days. But Southwest alone suffered a staggering blow. It hobbled for a week….
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